![]() ![]() Work with development teams and end users to design, publish and maintain analytical reports to make key customer and marketing information available to sales, marketing and product technology owners.Champion the utilization of common analytical processes and terminology to create a universal measure of customer success that all internal stakeholders can understand.Identify/develop metrics/ benchmarks and provide insight behind the information in the various visualizations and dashboards that you create and maintain for internal stakeholders as well as external customers. ![]() ![]() Design and optimize text analytics capabilities that evolve with product, service and business requirements.Work with product development and business teams to create set of actionable metrics that represent customer success, opportunities for improvement, and overall customer satisfaction.Apply statistical techniques to develop models of customer behavior such as website usage, user navigation workflows.And most importantly, you bring your passion for problem solving and your data analytics superpowers to tackle even the most challenging problems. You have a strong foundation in analytics and experience collaborating with product management, engineering, customer support, and marketing teams. You will build upon your experience in developing text analytics capabilities to establish and optimize new insights from unstructured data. You will leverage your experience in survey creation to bring a deeper understanding and nuance to the data analysis. You are highly skilled in analyzing data and have a passion for creating powerful visualizations to deliver actionable insights to business teams. As a Digital Customer Experience Analyst, you are obsessed with understanding the customer's experience across the customer journey. ![]()
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January 2023
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